Quality - Tools

Tools to help get it right

Quality

Tools

Quality in ERP is often narrowly interpreted as reliability, free from defects.

True quality is multidimensional, including not only reliability but also how well the system aligns with the organization’s needs, system performance, usability, and security.

A high-quality ERP system is reliable, fits your needs, and feels intuitive. Performance enables flow, not frustration.

Taxonomies

A breakdown of what we are talking about

Process

How it fits into an implementation

Insights

Things you might not know

Compliance

Engagement

The “Why”

“I have to”

“I want to”

Motivation

External
(reward & punishment)

Internal
(pursues purpose)

Focus

Rules and policies

Goals and mission

Results

Meets standards

Exceeds standards

Behavior

Follows instructions

Take initiative & innovates

Outcome

Stability

Growth, innovation, higher productivity