How change is managed in an ERP system will communicate to users how your organization feels about them.  Are they respected and trusted or imposed upon?

Change management is often viewed as a set of communications and training activities added to a project plan. In high-stakes ERP transformations, change management should go deeper, addressing the behavioral shifts required for people to adopt new ways of working.

Effective change management respects the human side of transformation by fostering autonomy (the ability to make meaningful choices), competence (the confidence to succeed), and relationships (a sense of connection and shared purpose).