An ERP project without a formal business case, one linked to cash flow and strategy, is the predictor of value failure. ERP projects should quantify benefits and, if possible, link value to cash flow.
The business case forms the foundation of the project’s vision—a unifying guide for your team.
Compliance
Engagement
The “Why”
“I have to”
“I want to”
Motivation
External
(reward & punishment)
Internal
(pursues purpose)
Focus
Rules and policies
Goals and mission
Results
Meets standards
Exceeds standards
Behavior
Follows instructions
Take initiative & innovates
Outcome
Stability
Growth, innovation, higher productivity