The ‘A-Team’ is the ‘A-Team’ because of the value they bring to their ‘day jobs.’  An often-overlooked cost of an ERP implementation is the cost of backfilling these day jobs to create focus time.  Failing to backfill these roles will create a conflict between their ‘urgent and important’ day jobs and their ‘important’ roles on the implementation team. A portion of the project budget should cover the cost of backfilling key resources.

Compliance

Engagement

The “Why”

“I have to”

“I want to”

Motivation

External
(reward & punishment)

Internal
(pursues purpose)

Focus

Rules and policies

Goals and mission

Results

Meets standards

Exceeds standards

Behavior

Follows instructions

Take initiative & innovates

Outcome

Stability

Growth, innovation, higher productivity