External consultants are a necessity – they have expertise that you need unless you happen to be in the ERP implementation business.  But at some point, they will leave.  If they leave before you are self-sufficient, you will have an enduring capability gap.  Self-sufficiency requires a team that is verifiably capable after the consultants move on.

Compliance

Engagement

The “Why”

“I have to”

“I want to”

Motivation

External
(reward & punishment)

Internal
(pursues purpose)

Focus

Rules and policies

Goals and mission

Results

Meets standards

Exceeds standards

Behavior

Follows instructions

Take initiative & innovates

Outcome

Stability

Growth, innovation, higher productivity