This area includes performance, scalability, security, and usability. A system might be functionally perfect but operationally useless if it’s slow, crashes under load, or is too complex for users. These factors are the top cause of disruption after going live.

Compliance

Engagement

The “Why”

“I have to”

“I want to”

Motivation

External
(reward & punishment)

Internal
(pursues purpose)

Focus

Rules and policies

Goals and mission

Results

Meets standards

Exceeds standards

Behavior

Follows instructions

Take initiative & innovates

Outcome

Stability

Growth, innovation, higher productivity