Cleaning and migrating data require serious business decisions.  When is a customer no longer a customer?  What is the real structure of the customer, and how should the contacts be organized? What is the real meaning of a data element, and how is it used? For decisions?  For calculations?

Data is just as important as functionality, and the A-Team needs to be heavily involved.  

Compliance

Engagement

The “Why”

“I have to”

“I want to”

Motivation

External
(reward & punishment)

Internal
(pursues purpose)

Focus

Rules and policies

Goals and mission

Results

Meets standards

Exceeds standards

Behavior

Follows instructions

Take initiative & innovates

Outcome

Stability

Growth, innovation, higher productivity