This is where having a clear ‘value lighthouse’ to navigate by is essential. It is naïve to think that the new system will make everyone’s job easier.  Easier is always better, but if your goal is having better controls or more information, that might make ‘easier’ challenging.

Compliance

Engagement

The “Why”

“I have to”

“I want to”

Motivation

External
(reward & punishment)

Internal
(pursues purpose)

Focus

Rules and policies

Goals and mission

Results

Meets standards

Exceeds standards

Behavior

Follows instructions

Take initiative & innovates

Outcome

Stability

Growth, innovation, higher productivity