Executive leadership is imperative, but everyone on the team should follow the leader and be a leader themselves.  The project manager, workstream leaders, business SME’s, and users are all capable of being leaders, and an ERP implementation needs them to be.

Compliance

Engagement

The “Why”

“I have to”

“I want to”

Motivation

External
(reward & punishment)

Internal
(pursues purpose)

Focus

Rules and policies

Goals and mission

Results

Meets standards

Exceeds standards

Behavior

Follows instructions

Take initiative & innovates

Outcome

Stability

Growth, innovation, higher productivity