ERP systems are cross-functional. During an implementation, departmental stakeholders will be inclined to protect and optimize departmental interests. To break down siloes, business owners who are in charge of end-to-end processes, such as order-to-cash, need to have decision-making authority.
Working in Silos
A team working on requirements for their department will tend to optimize for their department.
End-to-End Process Owner
An end-to-end process owner can optimize value for the entire process.
