Resistance is not sabotage; it’s feedback. Don’t suppress it, diagnose it. Is it fear?  Loss of control?  Lack of awareness?  It might take some exploration and careful listening, but understanding the true causes of resistance is essential to addressing it.

Compliance

Engagement

The “Why”

“I have to”

“I want to”

Motivation

External
(reward & punishment)

Internal
(pursues purpose)

Focus

Rules and policies

Goals and mission

Results

Meets standards

Exceeds standards

Behavior

Follows instructions

Take initiative & innovates

Outcome

Stability

Growth, innovation, higher productivity