Evolutionay quality is the system’s ability to adapt. Excessive customization can compromise future upgrades, leading to “version-lock,” where you’re trapped on an old, insecure platform. Prioritizing configuration over customization is key to future-proofing your investment.

Compliance

Engagement

The “Why”

“I have to”

“I want to”

Motivation

External
(reward & punishment)

Internal
(pursues purpose)

Focus

Rules and policies

Goals and mission

Results

Meets standards

Exceeds standards

Behavior

Follows instructions

Take initiative & innovates

Outcome

Stability

Growth, innovation, higher productivity