This is discussed in more detail in the Functionality Pillar, but its significant impact on value warrants being mentioned here. There is a spectrum between how you would like the system to work and how it was designed to work. A strong, purposeful bias towards ‘how it was designed to work’ can help you avoid this rabbit hole, using value as a guide.
Compliance
Engagement
The “Why”
“I have to”
“I want to”
Motivation
External
(reward & punishment)
Internal
(pursues purpose)
Focus
Rules and policies
Goals and mission
Results
Meets standards
Exceeds standards
Behavior
Follows instructions
Take initiative & innovates
Outcome
Stability
Growth, innovation, higher productivity